After Sales Service
Mavaraee Fonoon Asr Co. completes the sales process from the perspective of customers and medical centers and communicates directly with them through the after-sales service unit. From its sales and technology, it covers this important community. In this regard, to satisfy its customers, the company has a specialized team of medical engineers and also provides advanced tools and equipment to provide after-sales service and with optimal time management and the highest quality level by the standards set by manufacturers and training. The necessary information has been given to the experienced personnel of this company as follows:
Our Services Sub
• Providing facilities and measures before installing medical devices and announcing the conditions to medical centers.
• Installation of medical equipment and start-up tests.
• Provide user and technical training to the medical staff and technical staff of medical centers on how to use the medical devices properly and optimally.
• Providing telephone consultation and troubleshooting the user and technical problems of medical devices under remote coverage.
• Investigate the needs of spare parts required for medical devices and take action to prepare in coordination with the company's management of manufacturing companies.
• Repair and troubleshoot devices covered by the company in the shortest time.
• Prepare and create a file of technical services and keep records of work performed for each device.
• Providing scientific, educational and specialized seminars if needed in all medical centers of the country.
• Managing the efficiency and productivity of the technical department in terms of customer satisfaction and performing the necessary periodic and timely services in order to reduce additional costs for the centers and customers.